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Frequently Asked Questions

Are your watches, bracelets, and straps water proof?

Yes they are! All of our timepieces, bracelets and accessories are up to 3 ATM water resistant, meaning that you can wear them up to 30 metres underwater. However, to keep your genuine leather band or limited edition suede strap in the best condition, try to avoid getting it too wet or it may cause damage.

Are the straps on your watches interchangeable?

Yes. All Elmore Lewis watches feature a unique interchangeable band where you can take off the NATO straps or the genuine leather bands and switch them easily without any tools! You can also attach aftermarket bands if you feel the need to as well. Our straps come in two sizes, 18mm and 20mm, so there is an option to choose whichever size suits your timepiece.

How long is the warranty on Elmore Lewis watches?

Each Elmore Lewis timepiece includes a 12 month manufacturer’s warranty for the movement of the watch. That warranty does not cover daily damage or wear and tear through use of the watch, which should generally be minimal.

If you’d like to make a claim on your warranty, please send us an email at sales@elmorelewis.com with the relevant information. Whenever possible, please support your claim with photos or videos, thank you.

Am I able to change, refund, or cancel my order after I place it?

Once the order has been placed and it has been shipped there is no changing, refunding or cancellation. All sales are final.

How long is my order going to take to arrive?

Without knowing the exact specifics of your location and the products you ordered, it’s difficult to say. We want you and your order to be together as soon as possible, though, so we make every effort to ensure this happens! Our shipping policy goes into more detail on this. We offer free express postage Australia wide and standard free shipping for international shipping. If you need express international please write to one of our support team and we will help you out.

Can Elmore Lewis offer a 100% money-back guarantee?

For refunds and shipping policies visit here: Terms and Conditions

Does Elmore Lewis ship internationally?

Absolutely. If you can read this, chances are that we ship to you. Check our Shipping Policy for the specifics. Any issues during the checkout process should be forwarded to sales@elmorelewis.com, so that we can take care of them right away.

Will duties apply when shipping internationally?

Orders received from outside Australia may be subject to customs tariffs, depending on your local authorities. These funds flow exclusively to your local government, leaving Elmore Lewis out of the loop entirely. This means that we neither profit nor are responsible for the payment of any fees arising from the purchase of our products.

If the watches are too small or too big can I get a refund and return my watch?

For sizing issues, there are no refunds or returns because all relevant measurements are stated on the product descriptions. We do this for the ease of you, the buyer, and us, the retailer.

Do you sponsor brand ambassadors?

Absolutely! We love to build a raving fanbase and if you are someone with a significant social media following please reach out to us and we would love to sponsor you so we can spread the word about the Elmore Lewis movement! Please feel free to call our office number: +61 414 125 946 or email Eli, the business development manager at: eli@elmorelewis.com for more information.